County goes live with new E911 system
By Bob Kasarda Monday, April 11, 2011
E911 operations, Director Dave Sheibels announced Monday
he has gone live with a completely new system.
change will make no noticeable difference to callers, it
has resulted in a much faster system with new options to
aid in dispatching calls, Sheibels said.
system, the third since the county implemented E911 in
February 1994, operates much like the Internet, as
compared to the earlier analogue and digital
technologies, he said.
to being 30 percent faster, Sheibels said the new system
allows dispatchers to see the source of numerous calls
as they come in. This will be of benefit if, for
example, there are multiple calls coming from the scene
of the same accident in Valparaiso and a Portage call
enters into the mix. The dispatcher can jump ahead to
the Portage call rather than wade first through repeated
calls about the same crash.
system also allows dispatchers access to hang-up calls
and the ability to call back with details in hand, he
said. This information used to only show up later as
part of a status report.
benefit is that there are now two separate systems,
three miles apart, Sheibels said. If one system is
disabled, the other picks up and continues providing
used local income tax revenue to cover the $1.6 million
investment, Sheibels said. The system itself cost
$900,000, while another $750,000 was spent on a
five-year maintenance plan.
speed lines also were installed to serve the towns of
Porter and Chesterton, which dispatch their own police
County's system is now comparable to those in place in
Lake, LaPorte and Jasper counties, Sheibels said.